Skip to main content Skip to site footer

FAQs

Please email info@suttonunited.net with any questions and we will get back to you as soon as we can but a quicker response to a lot of queries might be found here 

I haven’t received my season ticket?

For early bird orders and orders made before our ticket shop changed on the 17th August, the season tickets will be posted out to arrive the weekend of the 28th /29th.

For those that booked after that date, we will let you know the physical ticket procedure, in the meantime, we will send digital tickets.

We will email all season ticket holders with downloadable tickets to gain entry to the match this weekend. As with any usual digital ticket you can download and print it or save it to your phone.

If you have any queries please email tickets@suttonunited.net

I want to renew my Season Ticket and want to make sure I still get my regular seat. Can you confirm that?

We can, of course, if it’s available.  Email tickets@suttonunited.net with details but be quick !  We do everything we can to help out our long term customers but there is a first come first served basis. 

I didn’t receive a confirmation email but money has been taken from my account. 

Please check your spam. If it’s not showing there please email tickets@suttonunited.net from the same email account you used to purchase and we can confirm your order. 

I don’t have a smart phone and can’t print my ticket. Can you help ?

Of course.   Email office@suttonunited.net and they will be able to help you. Make sure you sort this in good time ahead of the game as it's hard to help on match day. 

Can I pay on the day for a match day ticket ?

Yes, digital sales are available, and you can buy at the shop as well but we can not guarantee there will not be queues or delays in receipt so encourage all customers to purchase as far in advance as possible

I am a Sutton fan, how do I buy tickets to away games ?

You can usually buy away tickets via the website of the home team.  On occasion, the sales will be made by Sutton via our own website. We will publicise those via the news, as well as ticketing, part of our website. Please also keep an eye out for supporters club travel info and general travel info on our match up dates. We will be glad to see the Amber Army at as many away matches as possible.  

Can I buy my Season Ticket in person?

Of Course.  However, due to building works the shop is only open intermittently at the moment so check the website or social media or email info@suttonunited.net for times. 

Can I pay by Cheque?

Yes when buying in person 

I have been allocated the wrong seat what I do ?

Oooops we are sorry !  email tickets@suttounited.net and we can help you 

Can we place a single Season Ticket order online for a group, so that we all sit together?

Sure ! ask at tickets@suttonunited.net 

Does my Season Ticket cover Cup Games?

Your season ticket does not gain you admission to Cup games but will entitle you to priority access to purchase tickets for Cup matches before they go on general sale

How do I claim my seat/ticket for a Cup Game?

We will announce details of priority access with the details of each cup game, where relevant.  Keep an eye on the website and social media 

I can’t make the match, can someone else use my ticket?

Your ticket is yours to use - in the event that you cannot attend a particular game,  it is accepted that you may wish to make use of your ticket by giving it to a family member or friend for that game 

I work as a turnstile operator , a “here to help” steward, a programme seller, a stand transfer steward or in the supporters club shop; Do I need a matchday ticket?

The plan is to issue a “ Season Pass” to matchday workers which they present at the club shop to receive a matchday admission ticket 

I am disabled and require to bring my carer – can you help ?

Yes, your carer is eligible for a free ticket.  Please email tickets@suttonunited.net to arrange this, the earlier the better so we can look after you both properly 

Are away Fans allowed in the bars ? 

No we have complete segregation on match days. Soft drinks and hot drinks and food are available in the Away Fans section.  There are a number of pubs and restaurants within walking distance. 

Is ID required for match days?

It is always best to bring a form of ID with you to support the ticket type you have purchased (adult, concession, junior, Young Person)

 

PARKING 

Can I buy a parking permit for the Season 

The deadline for renewing Permits has passed, and all those who applied have been collated and will be considered for a space.  Due to the extensive building work this season the Car Park is much smaller and so only a few will be successful.  We are sorry but there will be no more bookings this Season

Is there disabled parking available and can I reserve a place ?

If you are a Blue Badge Holder and had a Permit last year, your permit will be renewed.  We will always try and accommodate pre-booking all Blue Badge Holders on match days but cannot guarantee a space will be available. 

Can I park at or near the stadium ?

Parking is available in local roads but we are mindful of our neighbours and respectfully ask that

you park considerately, especially not blocking any part of a driveway access, or you may be towed away.

There is a large Multistorey Car Park in Gibson Road, SM1 2RF approximately 20 minutes walk, and is open 6am till 11.30pm on a Saturday and current cost is £5 All Day.   

There are Parking Sites On Line, JustPark.com  is one, that put you in touch with local residents who rent out their driveway, on match days,  some are in Gander Green Lane, and adjoining roads. We have no a ffinity with any of these sites and no liability for them.  

 

If I were to join the Supporters Club how and who would i need to contact to do this?

Please do!   It’s  johnparsons092@gmail.com

NOTE ALL MATCHES ARE SEGREGATED  AWAY SUPPORTERS USE COLLINGWOOD ROAD ENTRANCE AND HOME SUPPORTERS USE GANDER GREEN LANE ENTRANCE.

WE RESERVE THE RIGHT TO REFUSE ADMISSION 

We Hope You Enjoy Your Visit